FAQs

Frequently asked questions on shipping, returns, referral credits, and more.

Fit and Products

How do I know if I have a low nose bridge?

To break it down, the nose bridge is the bony part of your nose that's between your eyes or just below it.

Easiest way to determine if you have a low nose bridge is to use your finger to determine where this bony part of your nose starts. There will be a little bit of a dip or an angle at the top of the nose.

Look straight in the mirror, and if this starting point is in-line or below the pupils, you have a low nose bridge!

What are Asian Fit sunglasses? Are they the same as Low Bridge Fit sunglasses?

Asian Fit sunglasses are essentially the same as Low Bridge Fit sunglasses. Both terms are used interchangeably in the eyewear industry to describe sunglasses that are designed to provide a more comfortable and secure fit for individuals with facial features that differ from the standard fit typically found in eyewear. These features commonly include:

  1. Lower Nose Bridges: Low Bridge Fit sunglasses have a design that accommodates lower nose bridges by incorporating taller nose pads. This helps the sunglasses sit properly on the face without slipping down.
  2. Higher Cheekbones: The frames are often slightly curved or have modified lens angles to prevent the bottom of the sunglasses from resting on the cheeks.
  3. Flatter Facial Contours: The curvature of the frame is adjusted to better fit faces with flatter profiles, ensuring the sunglasses sit closer to the face without creating gaps.

I have a taller nose bridge. Can I still wear August Friday sunglasses?

If the sunglasses feel good on your face, by all means, go ahead! We offer free shipping and free 14-day returns to make it easy for you to try them out.

But because our sunglasses are specifically designed for lower and narrower nose bridges, some with taller and more prominent nose bridges have found that our sunglasses sit a bit high and pinch the nose, while others found it perfectly comfortable. It's not an exact science and everyone's facial features are different, so we encourage you to try them out with our free shipping and returns.

What are polarized lenses?

Polarized lenses are specialized lenses designed to reduce glare from reflective surfaces, improve visual clarity, and reduce eye fatigue. The lenses have a special film that blocks intense, horizontally polarized light, which is commonly associated with glare.

They're especially recommended where sunlight often bounce off horizontal surfaces or where there is excessive light such as water activities, snow activities, and driving.

Do you make prescription sunglasses?

Currently, we don't offer prescription sunglasses. However, we're always expanding our product range, so feel free to check back with us in the future for any updates!

Do you make reading glasses?

Currently, we don't offer reading glasses. However, we're always expanding our product range, so feel free to check back with us in the future for any updates!

Orders

What do I do if I received a faulty item?

If you’ve received a damaged or faulty item in your order, please email hello@augustfriday.com as soon as possible with photos of the defect so we can help resolve this for you.

Where is my order confirmation email?

If you haven't received an order confirmation email within a few minutes of placing your order, please check your junk email or spam inbox.

There is a chance we may be experiencing a technical glitch.

If you still haven't received your email after 30 minutes, please email us at hello@augustfriday.com and we'll work to get things sorted as soon as possible.

Can I make a change to an existing order?

Orders can be changed prior to it being shipped, but only for a small period of time. Please contact hello@augustfriday.com as soon as possible.

Shipping and Returns

How long will it take for my order to arrive?

We do our best to ship out orders withing 48 hours. We expect your order in the continental U.S. to be delivered in 3 to 5 business days from ship date.

What is your return policy?

Items may be returned for a full refund within 14-days of delivery provided that items are in new condition with all original packaging (including the sunglasses slip covers, cleaning cloths, and boxes) are returned.

Our 14-day return policy requires you to contact us within 14 days from the delivery date to initiate a return. We will review your request, and if accepted, will email you a return shipping label. Return shipping is free if you use the provided shipping label. Your refund will be credited to the original form of payment used to make the purchase. 

Returns received with excessive visible wear, damage, or without original packaging will be subject to a $10 shipping fee and the amount of refund may be proportionally reduced. We only accept returns from within the U.S.. 

See the full shipping and return policy.

How can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Where is my refund?

You will receive an email confirmation once your refund has been completed. Once your return has been received and weighed by the carrier, please allow up to 5 business days for it to be processed. Once you receive a refund notification, the refund will show on your credit card in a few days. 

Program Rewards

I'm not able to locate my reward points. Could you help me find them?

  1. Login to program rewards
  2. Go to "Ways to Redeem"
  3. Click "Redeem" to get the discount code that can be applied to your next order

Note: You can only redeem in 100 point increments

Discounts and Promos

Do you offer discounts on first time orders?

Yes! When you sign up for our emails or texts, we will send you a 10% off welcome discount that can be used on all full price styles.

If you haven't received your welcome email, please email hello@augustfriday.com to investigate.

Where are my referral coupons?

After your friend buys at least one pair of sunglasses, we'll automatically send a $10 discount code to your email address.

Apply the discount code during checkout on your next order to get $10 off!